Terms of Service

These Terms of Service ("Terms") govern access to and use of AO Agents, AO Marketing, their websites, applications, APIs, reports, research tools and related services (collectively, the "Service"). The Service is operated by Matteo Vitali, an Italian sole trader (ditta individuale), VAT ID IT04834300404, with business address at Via Venere 14 B, 47042 Cesenatico (FC), Italy ("AO Agents", "we", "us" or "our").

These Terms apply to aoagents.it, marketing.aoagents.it, api.aoagents.it, aoagents.ch and any other AO Agents interface that links to them. The Privacy Policy and Cookie Policy form part of the legal information governing the Service.

By creating an account, accepting these Terms when prompted or using the Service after the Terms have been made available to you, you agree to be bound by them. If you use the Service for an organisation, you confirm that you have authority to bind that organisation.

• You must be at least 18 years old and legally capable of entering into a contract.
• You must provide accurate registration information and keep it current.
• You may not create an account for a person or organisation without authority.
• Access may be limited, approved or refused while the Service remains in private beta.

The Service is designed primarily for professional use, but these Terms do not remove any mandatory rights that apply if you qualify as a consumer under applicable law.

You are responsible for safeguarding your credentials and for activity performed through your account. Passwords are stored in hashed form. You must notify us promptly at info@aoagents.it if you suspect unauthorised access, loss of credentials or another security incident affecting your account.

You may not share credentials in a way that bypasses account limits, attempt to access another user's workspace, or interfere with authentication, security or usage controls. We may require a password reset or temporarily restrict access where reasonably necessary to protect the Service or its users.

The private beta is provided for evaluation and early operational use. Features, models, data sources, quotas, interfaces and availability may change without notice. We may add, remove, pause or discontinue functionality, and we do not guarantee uninterrupted availability, response times, backward compatibility or any particular result.

No fee is currently charged. If paid plans are introduced, they will be subject to separate commercial terms presented before any charge is incurred. We will not impose a payment obligation retroactively.

The Service uses artificial intelligence models, automated agents, public web research and third-party data sources to prepare structures, analyses, drafts and other outputs. These systems can generate inaccurate, incomplete, outdated, duplicated or misleading information, including incorrect citations or assumptions.

• Outputs are drafts and decision-support materials, not legal, tax, financial, medical or other regulated professional advice.
• You must review and validate outputs, sources, claims, permissions and legal requirements before relying on, publishing or acting on them.
• You must not use an output as the sole basis for a decision that produces legal or similarly significant effects on a person.
• Public availability of information does not automatically make every collection, reuse, marketing or profiling activity lawful.
• The Service does not guarantee rankings, traffic, revenue, campaign performance or other business outcomes.

You remain responsible for your final materials and decisions, including compliance with advertising, intellectual property, privacy, consumer protection, platform and sector-specific rules.

"Customer Content" means prompts, instructions, files, text, selections, templates, research targets and other material you submit to the Service. As between you and AO Agents, you retain your rights in Customer Content.

You grant us a worldwide, non-exclusive, limited licence to host, copy, transmit, transform and otherwise process Customer Content only as needed to provide, secure, maintain and support the Service, comply with law, and exercise or defend legal claims. This licence ends when the relevant content is deleted, subject to limited backup and legal retention.

You confirm that you have the rights, permissions and lawful basis needed for Customer Content and the processing you request. Do not submit special-category data, criminal-offence data, payment-card data, health information, government identifiers, information about minors, confidential credentials or other data that is unnecessary or unsuitable for the Service.

AO Agents and its licensors retain all rights in the Service, software, interfaces, workflows, agent architecture, standard blueprints, documentation, branding and reusable templates. Except for the limited right to use the Service, no rights in those materials are transferred to you.

As between you and AO Agents, and to the extent permitted by law and applicable provider terms, you may use outputs generated specifically for you. Outputs may incorporate Customer Content, public facts or third-party material, and similar or identical content may be generated for others. We do not warrant that an output is unique, protectable or free from third-party rights.

Feedback you voluntarily provide about the Service may be used without restriction or payment, provided it does not identify you publicly without permission.

We may use usage statistics, performance signals and content-derived information only after it has been aggregated or irreversibly anonymised so that it no longer identifies a person, customer or organisation, to maintain, evaluate and improve the Service.

We do not use identifiable Customer Content to train our own or third-party general-purpose AI models unless we first obtain a separate, explicit opt-in. Third-party AI providers may process Customer Content to return requested results under their commercial data terms, as explained in the Privacy Policy.

You must use the Service lawfully and in a manner that respects other people, systems and rights. You must not use or attempt to use the Service to:

• violate privacy, data protection, intellectual property, advertising, anti-spam, consumer or other applicable laws;
• collect, enrich or use personal data without an appropriate lawful basis, notice or permission;
• make unlawful employment, credit, insurance, housing, healthcare or other high-impact decisions about individuals;
• generate deceptive impersonation, fraud, malware, phishing, harassment, discrimination or unlawful surveillance;
• upload sensitive data, secrets or content that you are not entitled to process;
• scrape or access a source contrary to technical restrictions, access controls or binding legal obligations;
• reverse engineer, probe, overload, disrupt or bypass security, quotas or access controls;
• resell, sublicense or expose the Service itself unless we agree in writing; or
• misrepresent AI-generated or researched material in a way that is deceptive or unlawful.

We may investigate suspected misuse and preserve or disclose relevant information where reasonably necessary to protect rights and security or comply with law.

The Service depends on third-party hosting, databases, email delivery, AI models, search, crawling and performance-analysis services. Their availability and results are outside our complete control. We may replace providers where this does not materially reduce the core Service or where necessary for security, compliance, availability or product development.

Links, extracts, metrics and references from third-party sources are provided for convenience and research. We do not endorse or control third-party websites and are not responsible for changes, errors, access restrictions or terms imposed by them.

We apply reasonable technical and organisational measures intended to protect Customer Content and account data. No online service is completely secure, and the private beta is not designed for classified information, professional secrets requiring a dedicated agreement, or highly sensitive personal data.

Each party must use reasonable care to protect non-public information clearly disclosed as confidential. This obligation does not apply to information already lawfully known, independently developed, publicly available without breach, or required to be disclosed by law.

You may stop using the Service at any time and may request account closure by emailing info@aoagents.it. We may suspend or terminate access where reasonably necessary because of a breach, security risk, unlawful activity, prolonged inactivity, technical necessity or discontinuation of the beta.

Where practicable, we will provide notice and an opportunity to remedy a breach. We may act immediately where delay could expose a person, AO Agents or the Service to harm or legal risk.

Following closure, account content is scheduled for deletion within 30 days, with residual copies removed from backups within the periods described in the Privacy Policy. Provisions that by their nature should survive termination remain effective, including ownership, disclaimers, liability, indemnity and dispute terms.

If you are a consumer, you may also exercise any statutory right to withdraw from the contract within 14 days by emailing info@aoagents.it. No particular form is required. Because the current beta is free, no payment refund is due. This statutory right is in addition to your ability to stop using the Service and request closure at any time.

To the maximum extent permitted by law, the private beta is provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted availability.

Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded, including mandatory protections available to consumers.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of obligations that cannot be limited by law, or mandatory consumer rights.

For users acting for business or professional purposes, and to the maximum extent permitted by law, AO Agents will not be liable for indirect, incidental, special, punitive or consequential losses, or for loss of profits, revenue, business, goodwill, anticipated savings or data, arising from the Service or reliance on outputs.

For those business or professional users, AO Agents' total aggregate liability arising out of or relating to the free private beta will not exceed EUR 100. This cap applies across all claims connected with the same or related events.

For consumers, liability is limited only to the extent permitted by mandatory applicable law. No provision is intended to restrict remedies that a consumer cannot waive.

If you use the Service for business or professional purposes, you will indemnify and hold AO Agents harmless from third-party claims, losses and reasonable costs arising from your Customer Content, your unlawful or unauthorised use of data or outputs, or your material breach of Sections 6 or 9. This obligation does not apply to the extent a claim was caused by AO Agents' own breach, gross negligence or wilful misconduct.

We may update these Terms to reflect legal, security, provider or product changes. Material changes will be communicated through the Service or by email where reasonably practicable and will apply from the stated effective date. Continued use after that date constitutes acceptance where permitted by law; if required, we will request renewed express acceptance.

These Terms are governed by Italian law, without prejudice to mandatory protections under the law of a consumer's habitual residence.

For users acting for business or professional purposes, the courts of Forli, Italy have exclusive jurisdiction. Consumers may bring proceedings before the courts competent under mandatory consumer law, including the court of their place of residence or domicile where applicable.

Before starting formal proceedings, the parties should attempt in good faith to resolve the dispute by contacting info@aoagents.it. This does not prevent either party from seeking urgent relief or exercising a non-waivable right.

Specific approval does not validate a clause that is unlawful and does not waive mandatory consumer protections.

Neither party is liable for delay caused by events outside its reasonable control. You may not assign these Terms without our written consent; we may assign them as part of a reorganisation or transfer of the Service, provided your rights are not materially reduced. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will continue in effect. Failure to enforce a provision is not a waiver.

These Terms, together with the policies expressly incorporated into them and any separately agreed written terms, are the entire agreement concerning the free private beta.

AO Agents - Matteo Vitali, sole trader. Business address: Via Venere 14 B, 47042 Cesenatico (FC), Italy. VAT ID: IT04834300404. Email: info@aoagents.it.